Storage Etc. - Carson

TheTenshi

Let me begin by stating, the manager is an absolutely wonderful person. I found her to be kind and professional at all times. So my comments regarding the facility itself is separate of her. The facility: I wish I could place a "0". The pictures posted on their website does not reflect the real current condition of their storage units. I placed some items there for a year. When I returned, I found many of my things in ruin because of water damage from the rain. The floor of my storage was damp, and some of my things had mold. Additionally, there was signs of either bug or rodent presence. I had to throw away some of my stuff. I paid for a space to protect my things, just for it to be ruined. Waste of money. Some of the area that stores vehicles were sitting in large water puddles. This can't be good and can cause rust. Clearly, the owners of the Carson facility do not care about providing adequate and well-maintained storage spaces and do not care about their reputation. This place is deplorable. I would not recommend this place to anyone that values their property.

Lauren Shortt Partnerships

Storage Etc. has been amazing to work with! Not only do they have the best prices around, but the staff is incredibly helpful. Krista at the front desk was especially wonderful-friendly, professional, and so easy to work with. She made the whole process smooth and stress-free. Highly recommend!

Noemi Dominguez

Please be wary of this place if renting a storage unit. Its built on what used to be a landfill and the ground is always shifting. They should really provide a disclaimer to customers before renting out units. I constantly had to call maintenance to come out to my unit because my door was sinking and I couldn't get it open. Eventually, I had to transfer to a different unit, and then immediately had problems with the door again. The units are not clean at all and I even had water damage to my belongings when it rained. I had a 5x7 at around $70 a month. And with all the problems getting into my unit they just said, "We're on a landfill. Clients end up moving to other units or finding a different storage facility." Don't waste your money there.

Barbara Leo

I highly recommend this facility. Their customer service is second to none. The unit prices are consistently outstanding, exceeding my expectations every time I rent with them. I am impressed with their professionalism and customer service eventhough I am a return renter.

Mary

I would not recommend doing business here. When I first met with them the week prior, they were friendly and seemed professional, but that completely changed when it came time to finalize everything. I called on Thursday to confirm for Saturday and was told the price and $20 admin fee would be honored. They also promised a $1 deposit for the first month, but that turned out to be a lie. Initially, they quoted me $138, but when I arrived they said it was $145. They tried to make me pay the full first month upfront, which totaled $207, even though it was only supposed to be the $1 deposit and $20 admin fee. I drove there with my trailer, wasting gas and time, only to be met with this bait-and-switch. They claimed that their computer program had recently changed and they couldn’t honor the $20 admin fee, but I strongly suspect that wasn’t true. When I questioned it, instead of resolving the issue, I was told I could just go somewhere else. This kind of bait-and-switch tactic feels dishonest and very unprofessional. The property itself was also concerning. The lot is filled with run-down cars and is being used as a storage facility, which doesn’t feel secure. I would not feel comfortable leaving an RV or anything valuable there. Overall, this was a frustrating and disappointing experience. Save yourself the trouble and look elsewhere for a more trustworthy business.