10 Federal Storage - Riverside Dr

Customer service was a very nice man that help me through everything I needed help with. He was very professional with his job & I would recommend anyone to you all. I got all my stuff in & it was a lot of space & nice. A very nice place that gated & secure.

I like the place, I feel like it's a safe place to put your stuff. The staff is very helpful & nice getting you in the system. I would recommend this to a lot of people because I feel comfortable that my things will be safe. It's seems to be in a safe area. Thank you so much for all your help

Always go with this facility it has great prices and convenience to my unit

It took me considerably longer to check in because I was not given the door access code to enter the building. I was given the gate code and the lock code, but not the door code. I had to leave and come back to access my storage facility. I also had a lot of trouble getting through to customer service and the first person I talked to couldn't figure it out. That's why I had to leave and come back.

I was given a 10×10 unit when I rented a 10×15 unit online. I moved from a city 90 miles away. When I arrived with the moving company and realized the unit was too small, I called customer service. I was on hold for 1hr, 1min, & 30 sec when the rep finally answered the call. The moving team tried to fit my entire 2bdrm house into the 10×10 while I was on hold, because they were paid by the hour and needed to leave. Once they smushed everything inside the gate wouldn't even close. The cold, callous, non-emotional, most unsorry customer service agent ever proceeded to give me the ultimatum of checking on another unit, even tho his computer is telling him the 10×10 they assigned me is a 10×15. After checking the unit, he sent unit exchange contracts to sign and was off the phone shortly after I signed them, with no apology or any form of compensation offered for the inconvenience of HAVING TO MOVE MY ENTIRE 2 bdrm house from 1 STORAGE UNIT TO ANOTHER, BY MYSELF, it took me 2 days! I cannot believe there is this large of a disconnect when it comes to your customer agents. You are a virtual company! Your customer service should be VERY SWIFT ALWAYS!!! I just moved from a virtual storage in the previous city and they always had an agent on the phone within 5-10 minutes!!!! This level of service is unacceptable!