CubeSmart Self Storage - IL Chicago 35th Street

Luciana Young

The employees at this location are okay. The location itself, terrible. My shoes, clothes, dressers, night stand, couch, love seat, hampers and a lot of other items had rodent droppings. There is a dead rodent in my unit. I want my furniture cleaned and to be compensated for my damages. More than likely I will not be compensated. Do not use this location.

octavius vinson

Tonya and Courtney were great! They answered any and all questions that I had and Tonya even gave me a tour and showed me where my unit is located to make sure that my move would go smoothly.

Mike Massong

The absolute worst storage facility I have ever seen. We rented a unit on the fourth floor that was marketed as “climate controlled.” The exact words used all over their website. As you can see from the pictures of the unit, it has no ceiling. There is no ventilation. It’s hot on the entire floor and it smells. We talked to the front desk lady who assured us that both the unit and each floor of the building is climate controlled because during the summer they place fans on the floors in the halls, pointing at…the floor. There is a shared loading dock in a building filled with other businesses, so good luck finding a way to actually use the dock as it’s seemingly filled with fed ex trucks/etc half the day. There is one set of elevators, and as you can see from the pictures, the elevator is out of order with the fire department here as I type this. My wife is disabled and we have a lot to move, and it’s so hot on the floor with the unit that just walking to it made us unable to breathe, I don’t know how it’s safe to allow people on these floors, there is no air flow whatsoever. The air is stale, unbreathable, and it smells. I have NO IDEA how these people haven’t been sued for false advertising at this point, they are objectively lying about their facilities. They are only open from 930-6, and that’s the only time you can use the small half-broken carts they have available for you, which is the ONLY thing they have available for you, though each floor takes several minutes to walk to the back of the building where the “cheaper” units are located. They would not bump us up to a more convenient spot for free, though they lied about what we were paying for, and in fact the smaller unit we asked for that was close enough to the elevators where we would be able to still use the unit was about 100 bucks more than we would have spent. It should have been comped after all the information falsified, and after the inconvenience of trying to use the unit it the first place. The parking lot is even too small to use since there are a bunch of businesses here and this is technically their employee parking lot. Do not use this unit. You’re better off with a basement somewhere. (Also they made my disabled wife use the stairs because they have no idea how to run a business. 😂😂😂) GO SOMEWHERE ELSE

Andrew Mahar

There’s no freight elevators here. The elevators available are standard sized for people you can barely fit furniture in them. Why have a storage center in building with no ground floor units. The place is clean and the app works well enough. I foolishly booked the rental online without seeing the actual unit. I’ve just never seen a storage place without a wide elevator door.

Kanesha Gonzalez

My husband and I visited Cube Smart to transfer to a smaller unit and the transaction was seamless. Tanya worked with us and she was patient and thorough. She suggested we look at the new unit before signing a new contract. Tanya also was thoughtful in granting us a unit closer to our current unit for easier transition. If you are looking for a secured storage unit, check out Cube Smart on 35th & Morgan.