Store-N-Lock - Vogel

Dax Shanks

This place is terrible. Our storage unit was broken into and they acted like they could care less. They have a camera that points right down our isle that conveniently has not been working since the ice storm in late January. Here it is beginning of April and it's still not working. This just goes to show that they could careless about the safety and security of their renters storage unit. If anyone is thinking about renting here I'd strongly reconsider that decision.

Tamera Kuhr

Great place 😁 I've not had any problems 😁

HogHead

Really clean and really secure. Locker sizes for every need. Cheaper than the national storage chains. Using Store-N-Lock for over 3 years and no complaints, nothing but praise. 👍😃

Lisa Montano

The manager at this facility didn't get the special the company was offering in the computer correctly when I signed the original agreement, but advised me she would have it corrected at the corporate office and have my bill adjusted. I asked if it would show on my next statement. She told me I wouldn't receive a statement, not even by email and that rent is due the first of the month. I moved in April 7, 2021. I received an invoice on April 16, 2021. My bill had not been adjusted to show the special I'd rented the unit under. When I went in to pay my bill and ask about it, the manager (same person) told me they had moved me out of my unit but she could rent me another unit. I asked why I'd been moved out. She said she had nothing to do with it. She also said she wasn't there when a walk through was done. She said people move out all the time without notice and the company will just go ahead and send out invoices at the end of the month. When I told her I received the invoice 9 days after I rented the unit and offered to show her the email, she tried to blame it on someone named Olivia and started to give some other story about how some people do send invoices, but she doesn't. I understand I didn't move anything into the unit I leased and paid for, (had personal/family issues, that comes first), however, my rent was paid IN FULL for April. While I was unable to make it into the office before closing on the previous Friday to ask about the bill, I did go in on Monday, May 3. This was BEFORE the 10 day grace period for payments, per the rental agreement. Technically, there would have been a late charge on or after May 10. The manager offered nothing, not even an apology. If I'd never been moved out, I would NEVER have had an issue with anything. I wouldn't even have had an issue with the fact the billing hadn't been adjusted as long as it was fixed. If there had been an apology, I may have been more understanding as well. No one is perfect. But I DO NOT LIKE BEING LIED TO! I will NOT do business with someone I believe is telling me me a lie. I also think (in this particular instance), it was a bit of double-dipping on their part. I was never even contacted to see if I wanted to keep the unit at least until the end of the month. I will go somewhere else and pay more. Btw, I went (same company), to the Outer Lincoln Avenue site. The lady there was very nice. She also apologized for any inconvenience I may have had. I am also paying more per month, as they don't have the special pricing.

tamad joe

After a death in the family and being the one to take ownership of the items in storage, they made the transition painless after providing the necessary documents. I even rented an additional unit for other ins to be stored.