Tellus Self Storage - All About 1

Janice Spears

My experience with them overall was horrible. They stated it was on month free which was a lie. They never said that you have to move in on the first of the month to get the promotion. So I think it was the 27 or the 28th when I got the storage it was basically 2 or 3 days free. The manger always trying to sell your unit no matter what your situation is. He has the worst attitude. One day i was calling them no answered and I drove up there. There were three people in the office none was clients they all claimed they were in a meeting. The only problem is that I took sick and couldn’t pay the fee but I kept in contact with the manager long story short my storage went up for auction. All I asked was for my kids and my social security cards and birth certificates that were left in there. The manager claimed that they are supposed to return it. Here is three months later I still haven’t gotten any of personal information back. This should be against the law for people to keep our personal information. He didn’t even try to contact whoever brought. I still have all the emails too

Jahnavi Siram

A Reliable, Secure, and Customer-Focused Experience Choosing the right storage facility is an important decision, whether you’re relocating, downsizing, renovating your home, running a small business, or simply looking for extra space. After extensively using this storage facility for an extended period, I can confidently say that it stands out as a dependable, well-managed, and customer-centric option. From the first interaction to day-to-day usage, the overall experience has been consistently positive. This review covers every aspect of the facility in detail, including location, accessibility, cleanliness, security, unit options, pricing, customer service, and overall value. Location and Accessibility One of the strongest advantages of this storage facility is its strategic location. Situated in a well-connected area, the facility is easy to find and conveniently accessible from major roads. Whether you are commuting from a residential neighborhood or a commercial area, reaching the facility is straightforward and stress-free. Ample signage ensures that first-time visitors can locate the entrance without confusion. The access roads are wide enough to accommodate large vehicles, including moving trucks and delivery vans, which is a major plus during move-in or move-out days. Parking areas are spacious and well-planned, allowing customers to load and unload items comfortably without feeling rushed or cramped. The facility offers extended access hours, making it convenient for people with busy schedules. Being able to access stored items early in the morning or later in the evening adds tremendous flexibility, especially for working professionals and business owners. First Impressions and Facility Layout First impressions matter, and this storage facility delivers a strong one. Upon arrival, the premises appear clean, organized, and professionally maintained. The exterior is well-kept, with clear pathways, trimmed landscaping, and well-marked entry and exit points. Inside, the layout is intuitive and user-friendly. Units are logically arranged, making navigation easy even for first-time users. Wide corridors and well-lit hallways ensure that moving items is hassle-free. Elevators and ramps (where applicable) are modern, smooth, and large enough to handle carts and bulky furniture. Directional signage inside the facility is clear and helpful, reducing the need to ask staff for assistance. The overall design reflects thoughtful planning and a focus on customer convenience. Cleanliness and Maintenance Cleanliness is a critical factor when selecting a storage facility, and this one excels in that area. Both common areas and individual units are consistently clean and well-maintained. Floors are free of dust and debris, and there are no unpleasant odors, which is especially reassuring when storing personal belongings. The facility appears to follow a regular maintenance schedule. Lighting is always functional, doors operate smoothly, and there are no visible signs of neglect or wear. Pest control measures seem effective, as there is no evidence of rodents or insects—an essential consideration for long-term storage. Climate-controlled units are particularly well-maintained, with stable temperature and humidity levels. This makes them suitable for storing sensitive items such as electronics, wooden furniture, documents, clothing, and artwork. Security and Safety Measures Security is one of the most impressive aspects of this storage facility. Multiple layers of protection are in place to ensure that customers’ belongings are safe at all times. The facility is equipped with 24/7 video surveillance cameras that cover entrances, exits, hallways, and key access points. Secure gated entry systems require personalized access codes, ensuring that only authorized individuals can enter the premises. Well-lit surroundings further enhance safety, particularly during evening hours. Suitability for Personal and Business Use Highly recommended for individuals and businesses looking for a secure and hassle-free storage experience.

Treat people well in _life

They charged us a crazy late fee plus they had rats and roaches all in the unit when we finally got our things. When we told them about it they said oh the rats should be gone by now. They chewed holes in all my clothes and bags. Do not rent here. They are rude as hell. They nasty nasty nasty here

Charmaine Levy

Horrible service 😔 the manager has a bad attitude and tries to auction your belongings the min you miss a payment! Be aware if going through a tough time they will try and keep your stuff!!!!

Cee M.

I would not recommend this storage facility. Communication was a major issue from the start—calls and voicemails went unreturned, making it nearly impossible to get timely assistance. On top of that, throughout my lease I had to complain several times about exterior doors being left open, which is a huge security risk and also leaves belongings at risk for critters. On one occasion, I noticed bugs in the hall of the air-conditioned unit area, which is extremely concerning for anyone storing personal belongings. I spoke with Johnathon or Johnson regarding the door being left open and dead termites in the hallway… He explained that they spray monthly or every few weeks and he has never heard of them getting in the unit… About a week later, I noticed bugs in the hallway again and decided to move my belongings- upon move-out I did come across SEVERAL unsettling little bugs and critters. I called the office to notify them and Johnson/Johnathon said “well they’re dead and you’ve moved out so there’s nothing to worry about…” Beware if you choose to lease a unit here. Another thing to be mindful of is the pricing increases. When I secured my unit in July 2024, I locked in a special rate of about $100/month for an air-conditioned unit. Throughout my lease I received several emails about lease increases for the property due to “upgrades” (never saw such upgrades) nonetheless the lease amount had nearly doubled by the time I moved out. All in all, major areas of concern for this property. Bugs, Unsafe conditions, and poor communication from the office. Based on my experience, this facility does NOT seem to care about your property or your peace of mind.