Walk In Closet Self Storage

Daniel Peterson

Avoid this place at all costs. They advertise on their main sign “climate controlled unit units”. Not only do they have an infestation of mice, the unit we rented had a leak above in the roof. When I first brought it to their attention, I had noticed it had damaged a piece of furniture, but didn’t seem to have been damaged beyond that. I asked who I should contact and the woman at the front was nice enough, but said No one was going to do anything. I left a voicemail for the manager, April and never heard back. About a year later, we were leaving the unit and went to get the rest of our stuff. This is what we noticed all of the mice droppings and further water damage to our property. We brought it again to the attention of the woman at the front desk, who was on speakerphone with April at that time and again said that “they ain’t gonna do nothing” but to call back next week. I followed up and spoke with April who said that she would get back to me no later than Wednesday, but have not heard back since. Despicable. I have over $3500 in damage to property that went straight in the trash. I have reported them to the Better Business Bureau, and I am also filing a complaint with the Attorney General. Don’t do business with these people.

Mike

I’ve been here for 6 years almost, and it has been great and convenient, up until recently…. This place is infested with mice! Now they’ve tried to get some trap boxes but these mice are still showing up, and no matter how many times I’ve told management about it, it continues to go on deaf ears…. On top of everything, they have the audacity to raise the rent of the units, while they have a whole infestation…..I’ve been told by staff to just go spend money and get my own traps… Now I don’t know about you, but that is NO WAY to do business with loyal customers! It seems the owner as well as the management here, do not give a damn about the situation, and they rather just take your money. I wouldn’t recommend anyone, getting a unit here at this rate and it’s quite sad honestly. It’s disgusting and disappointing. You guys have got to do better honestly… FIX THE PROBLEM!

Shanta SimmonsSampson

I like it.. 24 hour access.. and you can always find a dolly.

Matt Colaneri

The staff is lovely to deal with, no complaints there. However upper management has some poor business sense, I have 3 units in the complex for less than one year. Received a letter notifying me that each unit was going up a flat $25 per month, which is more than 20% increase. Not sure where they get off increasing units by a flat rate and not a percentage. I’ll be clearing out my units before the increase, but I would steer clear if I were you. They don’t maintain their facilities, most of the carts are broken and the roof leaks. It’s a bit of a pain to access because of the controls on the doors. I went here because of the reasonable fees, I was willing to overlook their slumlord maintenance practices. But now the fees are the same as Extra Space just without the glitz and glamour. You’re better off at Extra Space, at least they understand how to properly implement rent increases.

Nayline Carrion

I’ve never had a person be so rude in my life. I called to follow up with a visit I did this past weekend . A lady name Jocelyn answered, she did nothing but cut me off And because I said “ I was waiting for a follow up “ she immediately said “ oh no we don’t chase you you need to call us “ in the most rude tone! Without knowing what I was going to say right after . She wouldn’t let me speak , I can’t believe they have some one with this type of customer service working there! Just to find out from tenants that’s shes rude like that on the daily , so sad And management just done care from I’m hearing , horrible! Will not bring my business in this place due to Jocelyn being so nasty!