Extra Space Storage - 3363 - Arnold - Vogel Road

Kimberly Odom

Missy was absolutely amazing and could not have been better! I was renting the storage unit while traveling to Las Vegas and kept loosing the call in the mountains. She was such a trooper about helping me with the lease, insurance and information to make things smooth upon my return. Such a stress relief to be sure I had the unit secured. 110% customer service went way above what you would have expected. Highly recommend the property. :)

Lisa Richeson

All I have to saw about this place is WOW! I had my belongings there for 3 years. Make sure you read the fine print on the terms. My 10x10 unit went from $95 a month to $224 a month & they were about to raise it again before I picked my things up. If you look online, my same unit is currently $97. But here’s the really bad part. I recently went to empty out my unit & realized there is black mold all over my mattress & a rug. I did not want to put them in the uhaul as I was coming back to Texas & did not want to breath in the mold. I advised the manager that I couldn’t take the 2 items & she said that she would continue to charge me for the unit since I would still be occupying it & that “black mold in those storage units happen.” I told her I wouldn’t be occupying it if the black mold from their unit hadn’t destroyed my things. She then told me she was doing me a favor & would allow me to use their dumpster but my movers had already left to do another job. I politely ask them to come back & they did not want to breath in the black mold & asked why the storage unit place isn’t taking care of the issue & I said the manager basically said it wasn’t their problem. The manager then starts arguing with me saying “you lying on me” repeatedly while I’m trying to finish the conversation with my movers. I hang up & she argues with me for another 10 minutes. Who ever put this woman in charge has absolutely no business sense. I then ask her for someone else to speak with. She tells me the district manager is Joe & says she will not give me any more information. I ended up paying a friend to dispose of the items which got me out of the situation I was in. Before you rent here, ask yourself do you really want your stuff to end up like mine since “black mold in those storage units happen”. If not, choose a different place.

Kelly Strange

I purchased 2 storage units via an online auction at the Arnold, Mo location and the lady who worked there, Missy, was phenomenal. She was doing about 10 different things all at once and never skipped a beat. She was helping me (1st time purchasing a unit), renting a unit out to a teenager going to college, helping another getting there stuff out of storage and also running to another storage locker site for an auction (I think). Oh and answering the phones at the same time. She was friendly helpful and knowledgeable. I hope this buisness know what they’ve got!

Amber SiDarr

I had an amazing experience at Extra Space Storage thanks to Michael. He was extremely helpful, patient, and professional throughout the entire process. He made everything quick and easy, explained all the details clearly, and helped me find the perfect unit for my needs. Excellent customer service like this is hard to come by. They were very accommodating I highly recommend this location, and definitely ask for Michael—he’ll take great care of you!

Juan O

Most storage facilities are the same except small differences like location and staff.. well I must say this location has the best staff!, specifically Missy! She is always so friendly and welcoming. I had an issue in regard to pricing and she acknowledged my concerns and told me she would check into it and call me back as soon as she could. Missy called me back within the hour and was able to address my situation as promised! The customer service is what stands out and Missy definitely stands out! Thank you!!!!