Gray Line Storage - Columbia

They claim to have “24 hour access to your belongings” this is false. I have recently started renting a storage unit from Gray Line and one of the key requirements when I was picking one out was that it would have 24 hour access, and because it was advertised multiple times in multiple different places on their website and other places I decided to go with them as my choice. I assumed they would in fact have 24 hour access as they claimed but when I went there after hours one night I was unable to enter the facility and after trying to contact someone who worked there for a couple hours trying to gain access thinking it was some kind of glitch with my code I gave up because no body would answer. Finally the next day someone texted me saying “Apologies, access hours are from 5am - 11pm.” I then in response said I’d like a refund due to the false advertising so that I could rent from somewhere that could meet my needs. They have just ignored every attempt of communication from me in regards to the issue and won’t answer their phones once so ever. On top of all of the the facilities “security” is a joke. The gate is broken, cameras are present but I don’t think even work, and there is a massive man sized hole cut out of their fence. The place it’s self is just not the cleanest their are old rusty bikes and BBQ grills just sitting outside and the place has practically no lighting anywhere. In addition to all of that the storage units have no lighting nor any power sources of any kind and there are holes in the back of my unit about a golf balls size. I wouldn’t recommend anyone spend a single penny here. It’s in the grey area of where it is almost a scam but not quite other wise there is no way they would be allowed to operate with these conditions of the business. -1/10