Extra Space Storage - 2024 - Henderson - Amigo St

What a great experience, from start to finish...

Haven't completely finished moving in yet but I've visited and checked out the unit and it's very clean. Great move-in special being a new facility and customer service has been great! I've never had a storage unit on the second level before but the elevator seems spacious and I've seen hand carts available so I don't foresee a problem with that. So far so good!

The management and local workers are great. Unfortunately, many of these buildings have design flaws which make certain units accessible to thieves. Ownership and corporate are well aware of this design flaw,聽 yet they take no action to fix the problem. In fact, even newer facilities are built with the same design flaw. I had 2 different units broken into. There have been countless other units broken into. The problem is twofold, 1) the climate control units have slots on top that are wide enough for a human being to crawl over, and 2) there are only cameras at the elevators. This allows easy access to your unit, especially an inside job. The thieves simply climb over the top and unscrew the nut on the back of the required cylinder lock. I had one unit that had a padlock and cylinder lock, and the thieves simply cut the padlock, then climbed over the top and removed the cylinder lock. There is absolutely nothing done to deter them. Trying to get in touch with anyone at the corporate or ownership level that actually has the financial or legal ability to remedy this situation is basically impossible. Again, the local managers and district managers are fabulous, unfortunately their hands are tied. Finally, the聽 tenants renting these faulty units are stuck with the costs they incur from these break-ins, including moving costs, and any other associated costs.