Extra Space Storage - 0365 - Kent - Cherry St

PETREY Official

This place has undoubtedly been the best storage experience I’ve had. This review is long overdue but in particular this one is directed towards two managers that undeniably go the extra extra mile at their jobs. Brande stays well over a full days worth of hours at the end of each week on the grind to get everything done I’m pretty sure on her own time too. The aesthetics of this location as a whole just keep appearing better and better each visit. I’ve been impressed with with both Angelina and Brande as the years pass and I’m still renting ExtraSpace ☺️. But importantly the second individual this review has focus around is by far Jeanine I believe she’s the regional or assistant regional manager. Taking on roles I couldn’t even fathom, rolling with the punches and knocking out tasks like it’s cake. She’s another one that I feel goes those extra miles there at ExtraSpace. I know that because I learned she’s the manager at the Warren location, but is always THE one to turn to with the more Complex questions or scenarios and she has always somehow managed a better answer than I could’ve ever imagined. I’m confident when I say it, Jeanine is definitely the glue that keeps the ExtraSpace standard together like a well oiled machine. This last year I got to meet all the managers I believe as they were subbing out each day all pulling together as a team to pull through a tough time before finding Brande. Amy Jason Andrew Shawna all have played pivotal roles these last 6 months or more. Angelina and Ray being the originals this place really has always had such a family dynamic, it’s refreshing to say the least. Thank you guys seriously from the bottom of my heart. These last 3 years I would’ve literally crumbled like a cardboard box in the rain. Your patience with me as a renter should own its own short story, could probably be shown at anger management meetings as a true example of a grounded patient staff member, hit with some complex who knows what everything scenario I end up in. It really means the world to me, as I tear up two thumbing these memories into words on a screen. I wish I could control the things that in the moment I spin out of control, I wish I could control them differently. I’ve gone through 3 traumatic brain injuries totaling at 9 skull fractures, needless to say.. I’m somethin I tell ya. Wish I could put it to words but man I can’t even stand myself most days I can’t believe these gold star individuals put up with me without batting a lash. And truly shaping me as a whole throughout this entire experience. Wish I could convey the true depth of how much of a safety line this ExtraSpace staff and their establishment has been for me. I just want to say THANK YOU ALL again so much for playing such a big role in my organization skills. And all around always having an answer that really does bring you comfort each and every time. Nothing but love! And yeah….I recommend this place without a single doubt. Brande has been awesome I’m sure she’ll help you just as much as she’s helped me through this process of managing all my unnecessary purchases 🤣😑!!

Tim Musil

This is easily the most accommodating and helpful storage facility I have ever dealt with. Specifically, support as to which units are most appropriate regarding the volume of assets vs cost. Best value and very trustworthy faculty protecting my valuables.

Vaeh Prospers

I got my first month free and only paid 92 $ for the second month - they had great customer service and were always so polite and chill! Never a bad experience I really appreciate how accommodating they have been! The weather was bad during the storm so I needed extra time then I got really sick and had to ask again and they were so understanding!! Brandy and Josh are great!!

Don

The manager Brande was very knowledgeable and patient. My mom just went to a nursing home and my dad passed week ago. She was so kind and answered all my questions and showed me different options to store their things. She even gave me a hug! Outstanding customer Service!

Mike and Erika

Our experience with Extra Space Storage has been very good. We made arrangements online and they followed with timely phone calls to ensure our move in was going smoothly and to ensure we had everything we needed. The customer service has been outstanding.