Public Storage - Gresham - 2600 NW Burnside Court

María Elena Medrano

!!!!DO NOT RENT!!!! Came back from a Vacation in August 2025 to find my stuff rummaged through.Then came back on November 2025 to find anything of value GONE!!! There are multiple reports of the same incident and we all need JUSTICE!!!!! THIS PLACE NEEDS TO BE SHUT DOWN IMMEDIATELY!!!!!

Matt Simmons

Came to pick up keys for a new unit within the business hours and there were no employees present and no way to get a hold of anyone. Very poor customer service that's making me rethink using this storage company at all!

Andrew Elswick

Had some issues that are being addressed. Hopefully it gets better from here. Thanks for reaching out. Will update soon.

Kathy McCormick

Kelly is the BEST… very kind & informative & so good at what she does! There was a problem with the gate not closing, so I waited & called her at the other store down the street! Her quick reply, I’ll be right there… that showed her incredible work ethic! She is a very very & works so hard… been there a long time and personally, I believe she deserves a raise!!! Cause she just don’t find amazing workers like Kelly…. 👍🏼👍🏼😂 Thank you Kelly for being so helpful and sweet to me. Really appreciate you!

devon hulen

Full Review Is Staying Up. Not Sorry Public Storage. FINAL UPDATE: Got the refund. Appreciative of the service to return funds after their wrong doing. They only gave the money back after they told me I had to have updated my original 1 star review and for that I can’t give anymore than 3 stars recommendation for this storage unit. Every stereotype heard about public storage is most likely true in some form at each location. Know what you’re getting into if you rent here. They make up “rules” outside of the contract you sign yet they won’t by their policy “issue refunds if the month is paid for”. I wouldn’t have been in this situation let alone writing this review and had made a BBB company response requested if it wasn’t for the Manager’s actions at this Public Storage. Ultimately, they deserve my 2 stars only because they gave my month long money back only AFTER I updated the review. UPDATE: I was called today 15MAR2025 by the Property Manager stating they will refund me due to this inconvenience caused. I will delete the entire bad review below once the refund is received. For now, 5 stars is posted for this awesome kind customer service provided to do the right thing. Original Review: DO NOT RENT HERE. 0 Stars if I could rate *Military Members, do not trust your stuff here* I was renting unit B003 here from November 2024 to Now, March 2025. Public Storage is an absolute scam with how they work their “contracts”. You pay month to month so not only does the price jump up monthly by $50-100+ but they will not refund you your money if they “observe you moving” items out of your storage and release your unit from you without talking to you. I paid $454 for the entire month of March 2025 for Unit B003 and happened to be moving my items out of the unit. The worker took it upon themself to release the unit from my “rentership” without telling me only for me to find out when I am putting new stuff into the unit that it has a “new renter” not even halfway through the month of March. I call their attendants, absolutely no help. Recorded an entire call of the righteous Public Storage employee explaining that they will not refund me any part of the $454 I paid for the entire month nor provide me an equivalent 10’ x 30’ storage unit all while they get to “transfer the unit to a new renter”. It’s unfortunate for them since I have proof I didn’t release the unit and documentation I paid for it and they will not refund nor reissue the unit back. Not only all of this situation, there is NEVER anyone in the office to talk to in person and work things out. You can NEVER get ahold of the manager; it’s always employee’s from other places representing this location. This is really how they treat US military members just trying to store property while going on orders; I can’t imagine how they would treat the average civilian without resources or abilities to litigate for fraud.