Public Storage - Plano - 3401 K Ave

Cathy Zhang

I’ve been renting a unit at this public storage location for the past year, and I’ve had a great experience. Everyone there is incredibly friendly and helpful. This month, I moved to a smaller unit, and Cory was the one who understood my concerns and helped me smoothly complete the transfer. He was polite and worked quickly to resolve any issues. I highly recommend this place to anyone who needs an extra space for storage.

David Whitman

I keep a couple trucks and rent a Storage unit at this facility and everything has been great for many years. The current manager Nick is very helpful, courteous and knowledgeable with issues that have come up, and he has been able to resolve all of them I can easily recommend this place For your storage needs

Jeanette Ramirez

Andrew, Cho, and Chandler are all so wonderful! They all helped me in their own ways! From help with the gate and door to boxes and stuff to move. I’m glad I was able to get my unit and I’m happy with the price and the size! I would highly recommend this Public storage place!

Juli Drake

I’d give 0 stars if possible. Showed up today to retrieve items from storage and saw they were not there. Upon looking around we noticed that the hinge pins were lifted from the hinges. Waited at the office for 15 min for the property manager to return. When she finally did, we let her know what had happened, that the pins were removed and items were missing from our unit. The property manager was rude, condescending and less than helpful. I asked why we weren’t notified and she stated all they look at is the locks, they don’t look at anything else such as the doors or hinges. I made a comment letting her know her tone and demeanor was not appropriate or appreciated she got even snippier. We left to go to The truck to call corporate, when my son went back in to ask her name , she said it was Laura, he asked for her last name and she replied she didn’t have one and that the person at the office that day was the property manager. She did not offer to live us to another unit or secure the unit we had. While sitting out front looking into the office I called to ask when and what they could do to secure the unit, I literally saw her look at the phone and ignore it, so I had to leave a voice mail. Do not rent from here. They do not care about your belongings, you are just a pay check for them. They are rude, conceding and offered no help to resolve the situation. We lost over $1000 worth of items because they have failed to put in place protocols or guidelines that offer a level of protection for your belongings. The only solution she offered was to file a claim. Upon filing a report with Plano police, we found out that this particular property has been a hot spot for theft. Of course they don’t tell you that because they want your money. But they have not implemented anything to detour crime either. You mine as well leave the unit unlocked for the thieves. Laura should not be in any position to work with customers, she has absolutely no people or customer service skills, she will make you feel like you’re interrupting her day and you’re an inconvenience. Waiting to see what corporate has to say. May update later depending on their response or lack there of.

malakai collazo

Thomas has perfect customer service! The best words I would use to describe this distinguished gentleman would be “highly promotable”! With respect and decency Thomas gave me all the info about the unit and facility. In this day and age that’s not commonplace. Absolutely amazing work!