Extra Space Storage - 3159 - Seabrook - Bayport Blvd

Ariana Pifer

Nice, clean and secure, but can't say much else good after the rebrand. It's already overpriced compared to equivalent units in other places, and they still doubled mine and my grandparents' rates in the first few months. Charge another $15 minimum for "insurance", too. Carts can be hard to find, and it can be difficult to get parking near doors. Management/staffing has been difficult. They often don't answer the phone during posted business hours, even for emergencies. The "District team lead" is very rude, aggressive, and difficult. So much so that even the other (great btw!) employees complain about her. The worst is payment. They conveniently don't notify you your payment didn't go through until it's 7 days late, you're overlocked, owe them late fees, and are permanently disallowed from paying with anything other than cash. Predatory and unfair, go to a different company.

David Wright

Overpriced and underserviced! Staff contradict each other! The "female" needs serious customer service training! Particularly addressing her sarcastic, snotty, communications! I was a customer for about nine months, the electronic doors nearest my unit (about 40 feet away) were "Out of Order" for the 1st six months of my occupancy! I had to trek accross the full width of the building, navigating hallways at about 200 feet and each time I asked about the "broken" door, I was told it was pending a repair quote/tech... For 6 Months! The so called "Available Carts" are rarely available. I am a 62 year old man, no spring chicken! That extra distance MATTERS! To add to an already frustrating set of conditions, then they jack-up the monthly rate ALOT with barely 30 days notice and say it is to keep up with market prices! All in all, I have had storage rentals most of my adult life and this Bayport location is in the top three worst experiences I have ever had!!!

Casey Brown

It makes sense that all the people posting 5 star reviews are brand new tenants. I'm sure they'll be back in a few months time to complain their monthly fee has doubled since first renting. First few months were fine, 10x10 with a decent less than $100/month rate. Now paying a little over $200 for the same unit. We come to the unit at least weekly and I've seen a cart available once. The doors have been broken more times than I can count, and right now the exit gate it broken. Can't wait for the owner to comment for me to call to discuss further, knowing that nothing is going to happen from that. Oh also I know rats/mice are common in storage facilities, they have them too. Every time we come we see new chewed threw ceiling crap in our unit.

Dawn Harry

Very disappointed with this facility. They get you in with a discounted rate and in 3 months almost double your cost. I had a 10x10 and was paying $94 a month after initial 144.64 move in on 8/30. 12/30 rolls around and it goes to $174 per month! For a 10x10!!!!! They tell you they mail you a flyer noting the price increase. I never received it and they do not care and will not negotiate with you. Most people will just eat it so they don't have to move their stuff again. Not this girl! We finally got all of our stuff moved out yesterday and I will never recommend this facility to anyone. It is a bait and switch which is complete BS.

Mettrick Dixon Jr

James Thompson was excellent and professional with assisting me. I can tell he’s a great person and take his job seriously. I feel he should get a raise and promotion.