Towne Storage Vineyard

Z. Johnson

RENTERS BEWARE - If you want a safe, secure storage unit, I would highly recommend you look elsewhere. Nightmare experience renting from Towne Storage. On August 10th our unit was broken into. I was somehow lucky enough to show up the same morning our unit was being robbed. The unit next to us was able to unscrew 4 dinky little screws and push through our wall, and was loading all of our business/personal valuables into a box truck. (Picture attached) over $5000 worth of our personal and business inventory. Even worse is the thief’s were able to enter the gate using an “after hours emergency code” how Towne Storage would have gave these gem of people such a code is beyond me. Never mind that the gate is usually broken/not working and open all hours of the night. This has to be the least secure storage unit facility we have ever rented from. If I hadn’t caught them in the act, we would have never been able to recover a single thing as the storage unit has still not been able to turn over security cam footage to Orem PD. Nobody from Town storage has even reached out to apologize or say what they are going to do different to prevent such break in’s in the future. Just sad, pathetic and incompetent management. The teenagers they have working in the office are nice, but they don’t know anything and always say “they will have to talk to their manager” who is managing this place??? If you are, call me!! Complete security neglect and incompetence. PLEASE DON’T RENT FROM HERE if you want your valuables to be secure, and drug addicts having “emergency after hours” gate access codes that are tied to nobody. Pretty pathetic that they can’t cough up security footage and provide to police department because “there is too much footage to comb through” in a 2 hour time window from 5-6am? Quit being dodgy and do the right thing, and cooperate with Orem PD. You have our contact info on file, call us please.

Robyn Adams

Kerry in Vineyard helped me today with getting a larger unit. She was terrific to talk to and helpful!!

Shauna Briggs

Carrie helped get us all set up.What a sweetheart! Thank for your help!

Emilee Whitehead

I just got hung up from the girl agent. I tried to call back a few time and they block or ignored my calls. So if I could I would put a 0 star. I am not sure if this is the normal procedure. 1. I was promised that my money would be returned to my account by Monday. 2. There is a miss communication between the agent to submit this through. This meaning was never submitted at the beginning. 3. When I tried to ask for the supervisor name I could have been told that they are not able to provide personal information which is fine but the girl was rude and hung up on. The hours I called was at 5:00 pm so well within the timeframe of opening hours. Super annoyed and upset with how they treat the customer.

Shelly Soelberg

Disappointed in this business. I have rented this unit for approximately two years. The grounds look clean but I can't believe the amount of dust that gets in. Our belongings are all covered in layers of dust!! I was in the process of moving out when I got notice that they charged my card for another month. I asked to get a prorated refund and was told NO!! It's in the contract that they don't give any sort of refund. BAD BUSINESS PRACTICE! They would be happy for me to move out, they keep the extra money and rent to a new renter - EXTRA $$ for them. No Thanks! It's easy to access with the gate code but I'm beyond angry that they won't refund the majority of a month's rent. If you rent here put on your calendar the day the money comes out so you don't make this mistake.